Terms & Conditions

Terms and Conditions /Policies

Payment
We accept all major credit and debit cards, however please note that following surcharge and conditions might apply:
-All online transactions using Credit and Debit Card will incur 2% fee on top of the total amount
-We accept bank transfer
-Please note that we do not take ANY form of card payment over the phone
-We can also accept Cheques, however the Cheque has to clear before we will dispatch the Timepiece to you. Please call us to discuss this option in more detail

Order Process and Lead Time
First of all, our limited manufacturing capacity will be shown on our product page due to the nature of our products.
You will be given E-mail notification to confirm your order.
As long as order is placed within our production capacity, we will process your order immediately.
As our Timepieces are carefully handcrafted, manufacturing process will take between 14 to 21 days depending on the amount of orders we receive at the current time.  However we always aim to process and dispatch your order as soon as we possibly can.
For enquiry regarding production capacity and availability please call us, (+6221)5256077 or E-mail our sales team, sales@luciusandki.com

Delivery
We will dispatch your order using the most reliable and trusted couriers possible for both international and domestic orders.
International orders: TNT, FEDEX, UPS or DHL.
Domestic orders: TIKI
Delivery time will be from Monday to Friday during business opening hours.

Tracking details will automatically be sent to you by E-mail

Warranty
We always carry out sets of thorough tests and calibrations on all of our finished Timepieces to ensure their quality and durability.
Each and every of our timepieces carry a one-year manufacturers’ warranty, should unwanted things happen we will fully bare shipment, servicing or even product replacement costs.
Damage caused by personal negligence will not be covered under our product warranty.

Servicing
Every Timepieces need to be rejuvenated once or twice during their lifetime.  Things such as movement re-oiling and re-calibration will help your Timepieces to last longer.
We provide such services should you need them, please call us, (+6221)5256077 or E-mail our sales team, sales@luciusandki.com.

Complaints
If you have reason to complain about our service then please call our Sales Team on +62215256077 and we will endeavour to help you and sort out any grievances you have to your satisfaction as quickly as possible.

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: to process your order securely and to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. Should you receive any mail from us that you have not requested please email us with the email title "unsubscribe" and you will receive no further correspondence from us. The type of information we will collect about you includes:

  1. your name
  2. address
  3. phone number
  4. email address
  5. credit / debit card details (will not be kept)

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information, which we hold, will be held securely in accordance with our internal security policy. If you have any questions/comments about privacy, you should contact us at using the contact form located on the main menu.